Shipping policy

Shipping Policy 

At Divine Harmony, each fragrance is carefully packaged and prepared with intention. Below is everything you need to know about how and when your order ships.

Processing Time

All orders are processed within 1–3 business days.

During peak seasons, restocks, or launch periods, processing may take slightly longer. You will receive an email once your order has been shipped.

Shipping Rates

Shipping costs are calculated at checkout using real-time carrier rates.
Your rate will vary depending on:

• Your location
• Shipping method selected
• Package weight and size

Customers are responsible for all shipping costs.

Delivery Estimates

Delivery times depend on the carrier chosen at checkout. Estimated delivery windows will appear during checkout; however, these are not guaranteed by Divine Harmony.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow the carrier up to 24 hours to update tracking information.

Incorrect Address

If the shipping address provided is incomplete or incorrect, Divine Harmony is not responsible for delayed, lost, or returned packages.
If a package returns to us due to an incorrect address, the customer will be responsible for additional shipping fees.

Lost or Stolen Packages

Once an order is marked Delivered by the carrier, Divine Harmony is not responsible for lost or stolen packages. Customers may file a claim directly with the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours with:

• Your order number
• Clear photos or a video showing the damage

We will review and provide a replacement if applicable.

For further assistance, please email us at admin@dhscents.com