Refund policy

Refund & Return Policy 

Thank you for choosing Divine Harmony. Each fragrance is crafted with intention, quality, and care. As a small business offering hand-made, proprietary blends, we maintain the following policies to protect product integrity and client experience.

Returns on Unopened Items

We accept returns on unopened, unused products that are still in their original condition and packaging.

To request a return:

  • Please contact us within 7 days of delivery at admin@dhscents.com
  • The product must be unopened, unused, and untampered with
  • Customer is responsible for return shipping costs

Once the item is received and inspected, a refund will be issued to your original payment method.

Returns for Damaged or Incorrect Items

We will gladly replace products that arrive:

  • Damaged during transit, or
  • Incorrect based on the items you ordered.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at admin@dhscents.com with the following:

  1. Your order number
  2. A clear photo or video of the issue
  3. A brief description of the problem

Our team will review your request and arrange a replacement if applicable.

Items Not Eligible for Return

For safety, hygiene, and quality control, we cannot accept returns on:

  • Opened or used fragrances
  • Atomizers or fragrance oils that have been sprayed, tested, or unsealed
  • Items without proof of purchase
  • Items delivered more than 48 hours ago

Order Changes & Cancellations

Because orders begin processing quickly, we cannot guarantee modifications or cancellations once your order is submitted. If you need assistance, please email us immediately and we will do our best to help.

Shipping Fees

All shipping costs are the responsibility of the customer and are non-refundable.
If a replacement is approved for a damaged/incorrect item, we will cover the cost of sending the new item.

Lost or Stolen Packages

Once a package is marked Delivered by the carrier, Divine Harmony is not responsible for lost or stolen items. If this occurs, we recommend contacting the carrier directly to file a claim.

If you have any questions regarding this policy, we’re here to help.
Contact us at admin@dhscents.com.